Refund & Cancellation

1Overview

Every AstroGrace report is prepared individually from your birth details and delivered as a PDF by email. Because of this, refunds work differently from physical products. We want you to be treated fairly, and this policy explains exactly when you can cancel, get a correction or get your money back.

2Cancelling before we start

You may cancel for a full refund any time before we begin preparing your report. Email admin@astrograce.com with your order number as soon as possible. We usually start work within 24 hours of receiving your payment and complete details. We will confirm by email whether work has started.

3If we are late

We aim to deliver within 5 to 7 working days. If your report has not reached you within 15 working days of us receiving payment and complete birth details, you may cancel for a full refund, or choose to keep waiting.

4Mistakes and corrections

If your report has an error on our side (for example a wrongly calculated chart, wrong name or missing sections), tell us within 7 days of delivery. We will correct it free of charge, usually within 5 working days. If we cannot fix it satisfactorily, we will refund you.

5What we cannot refund

Once a report has been prepared and delivered, we cannot refund it because:

• you changed your mind;
• you disagree with, or did not like, the predictions or interpretation;
• events did not turn out as expected, since astrology cannot guarantee outcomes;
• you gave wrong details and did not tell us within 7 days of delivery;
• the report went to the email address you supplied and you did not receive it because of a typing mistake. We will resend it once at no cost.

6Duplicate or failed payments

If you are charged twice for the same order, or charged but no order was created, you will get a full refund of the extra or unmatched payment. Please tell us within 30 days of the charge, with the transaction details.

7How to request

Email admin@astrograce.com or use our Contact Us page. Please include your name, order number, the email used at checkout, and a short explanation. We will reply within 3 working days.

8How refunds are paid

Approved refunds go back to the original payment method through CCAvenue or PayPal. We issue the refund within 5 working days of approval. After that, your bank or card issuer may take a further 5 to 10 working days to show it.

9Your legal rights

Nothing in this policy limits any rights you have under consumer protection or other laws that cannot be waived. This policy forms part of our Terms & Conditions.